No account number to quote — there aren’t any. Write in English or in French.
So we can help quickly, include in your email: your iPhone model and iOS version — or, on Android, your phone model and Android version — and what you were doing when the problem happened. A screenshot helps a great deal.
Fastest route: “Report this question”, right inside the app — the report is anonymous and reaches us with the exact version of the content. Every report is checked against the SAAQ’s official study guides, and we correct quickly if there’s an error. You can also just write to us.
To restore a purchase on a new device: app settings → “Restore my purchases”, signed in with the same Apple Account — or, on Android, the same Google Account. Purchases go entirely through the store, and so do refunds: on the App Store, through Apple, at reportaproblem.apple.com; on Google Play, through Google within 48 hours of the purchase (how), then through us — write to us. We never see your payment details.
A purchase made on the App Store doesn’t carry over to Google Play, nor the other way round — each store attests its own purchases, and the app has no account that could connect them. On Android, full access is therefore bought again in Google Play, at the same price; if you bought in the wrong store by mistake, ask that store for the refund (above).
Answers to the most common questions — the SAAQ knowledge test, what’s free and what full access adds, offline use — are in the FAQ.